Customer management is extremely crucial for businesses, both big and small. With rising customer aspirations and increasing competition, you cannot take them for granted any more. You need to engage with your customers at various levels to keep them satisfied. To engage with your customers proactively, you need to take the help of technology. It is tough to manage your customers properly if you are doing things manually. That is where CRM comes into the picture. Yes, a CRM or customer relationship management solution is an effective tool that helps you manage your customers effectively. However, unless you select a reliable CRM services company, it is hard to reap the full benefits of a CRM solution. Regardless of where you do your business, it is vital to opt for a reliable CRM services provider. But finding a professional CRM service provider is not an easy task; you have to weigh your options carefully.
However, when you have vStacks Software Solutions, you don’t need to worry about finding a reliable solution provider. vStacks Software Solutions is a software development company based in Dubai. We have been serving clients in the UAE and the MENA region from our Dubai office for quite some time now. With offices in the US, the UK, and India, we have the experience and exposure that allows us to deliver dependable software solutions to customers across the globe.
Our CRM solution, eZnetCRM, is a cloud-based application that has received widespread acceptance internationally. eZnetCRM offers a rich feature-set and can integrate with your existing business model pretty easily.
What is CRM software?
CRM is a software solution that helps you organise, automate, and streamline your business operations to develop s robust, strong, and healthy relationship with your customers. It helps you manage all your interactions with your present, past, and prospective customers. The solution allows you to understand more about your prospects and customers.
Why do you need a CRM system?
Every business, big and small, needs a CRM system. A CRM solution can help your business on a lot of fronts. Some of the major benefits of using a CRM solution include:
- A CRM solution can help you understand what your customers want.
- It can help improve your workflow efficiency.
- It allows you to optimise your marketing strategies.
- It allows you to develop a strong relationship with your customers.
- It helps you analyse customer data properly.
- It gives you more scope to up-sell and cross-sell.
- It helps you simplify agent performance tracking.
- It helps you manage your social media activities more efficiently.
- It saves you a lot of time.
- It helps you streamline your invoicing process.
How to select the best CRM services company for your business?
It is crucial to select the right CRM software for your organisation. If you want to select the right CRM, you need to make sure that you follow these guidelines:
The first thing you need to do is assess your needs.
Make sure the CRM system you buy for your organisation is easy to use.
The CRM solution you buy should have all the features and functionalities you need.
Never overlook integration issues.
Think about customisation and training.
Don’t forget about scalability.
Always look for a company that offers responsive customer support.
Consider pricing, but it should not be the only criteria.
Why you should select vStacks Software Solutions as your CRM service provider?
vStacks Software Solutions has the experience and exposure to deliver software solutions that are user-friendly, intuitive, and easy to use. eZnetCRM is also easy to use and intuitive, which your employees can use without any problem.
eZnetCRM has a rich feature-set. We have all the basic CRM features that you need as an organisation. What sets eZnetCRM apart from other solutions is our ability to customise our solution to suit our customer’s requirements.
From implementation to training, we help you on all fronts. When you deal with vStacks Software Solutions, you don’t need to worry about training. We make onboarding easy for all our customers.
eZnetCRM can integrate well with most of your existing applications. You don’t need to worry about integration issues when you opt for eZnetCRM.
Our CRM solution is scalable. You don’t have to worry about your growing needs.
We understand that your business is important to you. We have a responsive customer care, and we provide round the clock support to all our customers.
Our pricing is competitive, and it matches the best in the industry.
If you are looking for a CRM solution in the MENA region, you should get in touch with vStacks Software Solutions now.
Contact us today for a free demo!