As a marketer, you must find ways and methods to reach your audience. Marketers have many marketing channels available to convey their messages to their audience. However, to get the best ROI, you must select the right marketing channels. And one channel that marketers cannot ignore is email marketing. Email marketing, without a doubt, is one of the most effective marketing channels because it delivers a high return on investments.
If you thought email marketing was down and dusted, you are wrong. It is a channel that has yielded great results in the past, and it continues to do so even today. It is unwise to ignore email marketing.
But if you are not getting the desired results from your email marketing campaigns, then you might just have to tweak your strategy. That is exactly what we plan to address in this article – email marketing mistakes you need to avoid to make your campaigns more successful.
Apart from segmenting your customers, focusing on mobile users, adding a call to action, being professional in your messages, you also need to focus on these three things – let your recipients contact you, avoid spamming at all costs, and follow the rules when sending emails.
Let us take them up one by one.
Let your recipients contact you
If your prospects and customers don’t know from whom they are receiving the email, then it is difficult for your email marketing campaign to be successful.
Hence, if you are using email addresses like no-reply@ or DoNotReply@, you should stop doing it because your customers don’t appreciate it. It is crucial to understand that if your open rates are low and you are using these email addresses, then this could be one of the reasons why you are not getting the desired results.
It is the sender’s name that prompts people to open the email.
Make sure you send emails from an address that allows your recipients to contact you. Don’t send emails from addresses like no-reply@ or DoNotReply@. You should always let your recipients contact you.
You not only need to send emails from an address that your customers can respond to, but you should also ensure that your email displays your phone numbers and your social media profile links so that your customers can contact you as and when the need arises.
For example, in case you are the CEO of a large business house, then you are surely not the one who sends out emails to clients. But as the CEO of the company, people do recognise your name. Regardless of who sends out the mail in your company, it is crucial to understand that the email should have a recognisable name.
It is important, therefore, to understand that whenever you send out an email, it should be from a person within your company. Doing this can give you an edge over others.
Avoid spamming at all costs
Email marketing can give you great results, but you should never overdo it. Overdoing here means sending too many emails to your customers. When people subscribe to your emails, they expect you to be responsible. Sending them emails one after the other does not augur well for your email marketing campaign.
As it is, an office going person receives too many emails every day. People unsubscribe from email lists mainly because they start getting too many messages.
Always think from your customer’s perspective. If you get annoyed when you receive junk emails, it can also frustrate your customers.
You would certainly not want to annoy your customers. That is why you should avoid spamming at all costs.
Your newsletters should add value to your customers. People should look forward to receiving your emails. However, if you start sending them too many irrelevant messages, your messages lose relevance. You need to understand that when people sign up to receive your emails, it means they have some amount of interest in your content. Give them a breather and don’t annoy them.
You also need to be realistic. It is important to understand that people don’t shop all the time, and they can also not visit your website twice a day.
When it comes to email promotions, you should limit it to one per week.
It is a good idea to ask your customers about the communication frequency and the type of messages they want to receive upfront at the time of the sign up. You can segment them accordingly to cater to their needs.
You also need inventory management software
Inventory management is a crucial aspect of the e-commerce business. You need to know when you run out of stock so that your customers have a smooth experience on your site. Inventory management software helps you track your inventory across your store and website.
There are a few features that you need to consider when selecting inventory management software. Find out if there is any limit on the number of products you can manage with the software. You also need to check how well it syncs with your website and your storefront. After all, it is difficult to manage two programs. Also, check out the reporting features it offers. Find out if you will get information in advance about your inventory.
Also, you need customer relationship management software
Managing customers is extremely crucial in the e-commerce business. With customer relationship management software, you can store all the information about your customers like their name, address, phone number, email IDs, and purchase history in one place. These are crucial and invaluable information that can facilitate new sales. A CRM system helps you to know what your customers want and when they need it. When you know your customers well, it helps you to fine-tune your marketing efforts. And, a CRM system helps you on that front.
Follow the rules when sending emails
It is also vital to know that you need to follow the rules when sending out emails. It is legally binding on businesses to take prior permission of the subscribers before sending out email messages to them. Sending unsolicited emails is morally and ethically wrong.
Creating, designing, and running a successful email marketing campaign is not as easy as you may think. You need professionals to get the best results. If you are looking for a reliable and professional email marketing company, you can contact vStacks Software Solutions.